Global Additive Manufacturing Service and Support

Reliable service for advanced laser manufacturing systems worldwide

Industrial manufacturing environments require technologies that operate with high levels of reliability and availability. When additive manufacturing or advanced laser systems become part of a production workflow, minimizing downtime and maintaining stable performance is essential.

AltForm provides global service and technical support for Powder Bed Fusion, Direct Energy Deposition and advanced laser manufacturing systems. Our service organization is designed to ensure that customers receive fast and effective assistance wherever their production facilities are located.

Support is delivered through a combination of AltForm service specialists, the international service infrastructure of the Sodick group, and an expanding network of trained dealers and partners. This global ecosystem allows us to assist customers across major industrial regions and respond quickly to operational needs.

Our objective is simple: ensure that every installed system operates with maximum reliability throughout its lifecycle.

Maintaining productivity in industrial environments

Advanced manufacturing technologies require structured service strategies to maintain consistent performance over time. Equipment uptime, process stability and rapid technical support are essential for companies that rely on additive manufacturing for production.

AltForm service teams support customers throughout the operational life of their systems. Assistance can be provided remotely, through local partners or through direct on-site interventions when required.

By combining remote diagnostics, preventive maintenance and fast access to spare parts, we help manufacturers maintain high levels of machine availability and production continuity.

How AltForm supports you

Global service at AltForm is designed to support customers at every stage of system operation, from installation to long-term maintenance.

Remote diagnostics and technical assistance

Many operational issues can be identified and resolved through remote diagnostics. AltForm service engineers can securely connect to installed systems, analyze operational data and guide customers through corrective actions when needed. This approach often allows problems to be resolved quickly without requiring on-site intervention.

On-site technical support

When direct intervention is required, AltForm technicians or certified local service partners can perform on-site support activities. These may include system inspection, troubleshooting, calibration or maintenance procedures. Our collaboration with the Sodick global service infrastructure and regional partners enables fast response times in multiple geographic areas.

Preventive maintenance programs

Preventive maintenance plays an important role in maintaining stable machine performance. Scheduled maintenance activities help identify potential issues before they affect production. These programs typically include system inspections, component replacement when necessary and adjustments that maintain optimal machine performance over time.

Spare parts availability and logistics

Maintaining access to original spare parts is essential for minimizing downtime. AltForm supports customers through spare parts supply and logistics services designed to ensure that critical components can be delivered quickly when required. This support helps manufacturers maintain continuous production operations.

Machine relocation and production changes

Manufacturing environments evolve over time. When production layouts change or equipment must be moved between facilities, AltForm provides support for system relocation. This includes planning, system disassembly, transportation coordination, reinstallation, and final calibration to ensure that the machine resumes operation safely and efficiently.